Municipal Performance Benchmarking

Each municipality is unique, with its own distinct culture, positive aspects, and challenges. Forum Research designs customized citizen satisfaction surveys that meet the particular needs of each client and benchmarks the results to data that is collected amongst a representative sample of Canadians at precisely the same time of year (to control for seasonality) and comprised of exactly the same questions and scales. Our customers are not confined to asking the same questions, but are free to develop their own relevant questions with unique wording according to their citizen satisfaction strategies.